Refund & Return Policy

Because Syvidea uses a quote-based ordering model, refund and return terms are confirmed in your written quote. This page summarizes the general approach. Final terms are confirmed in writing before any payment is taken.

Pre-shipment cancellation

You may cancel your order before shipment for a full refund of any amount paid, minus any non-refundable fees already incurred (for example, payment processing fees or non-refundable shipping charges). Cancellation terms are confirmed in your quote.

Post-shipment returns

After the unit ships, return eligibility depends on the partner brand's return policy for the specific model and configuration. Return shipping, restocking fees, and condition requirements are confirmed in the quote and may differ from standard e-commerce return windows.

Defective on arrival (DOA)

If the unit arrives defective or damaged, contact us immediately. We will coordinate with the partner brand on a replacement, repair, or refund according to the partner brand's DOA process and applicable consumer protection laws in your jurisdiction.

Refund method

Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider and is typically 5–10 business days after approval.

How to request a refund or return

1. Contact us via the contact form with your order number and reason for the request.
2. We will respond with the applicable return path and any required forms or photos.
3. Follow the documented return instructions and keep tracking for the return shipment.

Consumer rights

Nothing in this policy limits any rights you have under the consumer protection laws of your jurisdiction.